Refund policy

Our Return, Refunds & Exchanges Policy


RETURN POLICY

We want to ensure you love your purchased items and are happy with the quality and look. If for any reason you are not happy with your purchase please return it to us within 14 days of the original purchase date (excl sales/clearance items - please see below)

For full priced items, we will either exchange it or provide a store credit, provided that the items are in original condition, unused, unwashed and accompanied with the original packaging. You’ll also need the receipt or proof of purchase. 

If you think the item you have received may be faulty we will happily assess the item and provide a solution in the form of exchange, replacement, store credit, or refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The return of all items is the responsibility of the customer and only tracked items will be accepted. Please retain tracking information until your return has been processed. 

All returns must be accompanied with a completed return form. To start a return, you can contact us at goodkarma.co.nz@gmail.com. Please note that returns will need to be sent to the following address: 4A/81 Wakefield street, Auckland CBD, Auckland 1010 . You will be responsible for paying for your own shipping costs for returning your item if necessary.


SHOPPED OUR SALE?

Uh oh, lucky you read this first because all clearance items cannot be returned or exchanged. All clearance sales are final.
Unfortunately, we also cannot accept returns on sale items or gift cards.


GOT OUR PRODUCTS FROM  OUR OFFICIAL MARKET STALL ON ANY LOCAL FESTIVAL/EVENT ?

If you purchased one of our products at the markets please email goodkarma.co.nz@gmail.com with the below information:

  1. Your full name
  2. The date you attended the market
  3. The name of the market
  4. What product you got
  5. Our support team will then respond and let you know when our next market is so you can exchange in person or advise how to proceed.


REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WE ARE HERE TO HELP
If you are not entirely satisfied with your purchase, or not sure either your purchased item eligible for return or not, we're here to help! You can always contact us for any return question at goodkarma.co.nz@gmail.com


Thank you for shopping at +Good Karma+ and supporting small NZ Business!